| PLEASE READ THE
FOLLOWING TERMS AND CONDITIONS BEFORE USING THE SERVICES OF
THIS WEB SITE. |
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| THIS IS A LEGALLY
BINDING AGREEMENT BETWEEN YOU AND HP ORIGINAL REWARDS ESTABLISHING THE TERMS AND
CONDITIONS UNDER WHICH THIS WEB SITE MAY BE USED. USE OF HP ORIGINAL REWARDS
SERVICE IMPLIES THAT YOU ACCEPT THESE TERMS AND
CONDITIONS.
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| It is your responsibility to read and understand the information
provided on these pages before you participate in the HP Original Rewards
program. These pages are
frequently updated. Further, it is your responsibility to check these
pages regularly to determine whether the restrictions have been
modified. If you do not agree to any such modification, you must
immediately cease participation in this Program. |
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| 1. The program |
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1.1 The HP Original Rewards program Member Loyalty program (hereinafter called the "Program") offered by Hewlett Packard Company (hereinafter called "HP") wherein Reward Points earned by a Member of the Program will be redeemable with gifts (hereinafter called "Rewards"). |
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1.2 The Program will be effective from 15 September 2003 and shall serve as an on-going or continuing Program for HP's Members until HP terminates the Program. |
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1.3 Each Qualified HP Laserjet cartridges will carry a sealed coupon (hereinafter called "eCoupon"), which will contain a unique serial number and will be used for registration and accumulation of points. |
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| 1.4 The Program has a website (hereinafter called "Program Website") where the Member will be able to log in using a unique User ID and Password, provided by Program Centre. |
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1.5 The Member will be given a password and the Member shall safeguard the password and shall adhere to any procedural, security and other requirements relating to its use. |
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| 1.6 The Program Website will allow Members to make online eCoupon Registration, redemption, update their particulars, check their point balance and view the latest Catalogues and promotions. |
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| 2. Eligibility and membership |
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2.1 The program is open to corporate entities or organizations classified by HP as small or medium sized businesses (hereinafter called "SMB"). Individual persons, HP resellers and companies within the HP Group of Companies are not eligible for participation. HP's classification on whether an entity is or is not a SMB is final and shall not be open to challenge. |
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2.2 Customers who are already members of the MVC (Most Valued Customers) program are not eligible for participation in the Program. |
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| 2.3 To participate in the Program, a company will be invited by HP to do so and upon acceptance into the Program, will become a Member. For purposes of this Program, "company" includes partnerships, sole proprietorships or any other entity whether or not having separate legal identity. Member is required to submit all such supporting documents as specified by HP to satisfy the minimum eligibility criteria. Failure to do so will result in delayed processing/rejection of application. There is no joining fee and membership in the Program is granted at the sole discretion of HP whose decision on this shall be final and binding on the parties. |
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| 2.4 A Member must name and appoint an individual Nominee to represent it in and to carry out all activities for and on behalf of the Member under the Program. All communication and correspondence under this Program will be directed to the appointed Nominee and no other. Once HP has been provided with the Nominee's name and any other particulars that HP may reasonably require, HP shall be entitled to assume (unless told explicitly otherwise by the Member in writing) that the Nominee has the authority to act for the Member in all matters (directly or indirectly) related to the Program. |
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| 2.5 Member acknowledges that HP may, at its sole discretion, restrict, suspend, withdraw or otherwise alter aspects of or the whole of the Program, with or without notice at any time to the Member or Members (as the case may be), except as specifically provided herein. |
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| 2.6 If in HP's sole opinion, a Member abuses any of the Program privileges, fails to comply with any of the terms and conditions herein or makes any misrepresentation to HP, HP reserves the right to terminate the Member's participation in the Program or revoke all the Reward Points that have been earned by the Member. HP's determination on the matters raised in this paragraph 2.7 shall be final and conclusive. |
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| 2.7 Member must keep a current address including email, fax and phone to ensure that all Program communications are being sent to the proper address. A Member must notify the Program Centre immediately of any change of Nominee or contact address including email, fax and phone by giving written notice of such changes. |
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| 3. Earning reward points |
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3.1 With every purchase made by the Member of Qualifying HP Laserjet cartridges through HP resellers or through HP directly, Member will be able to earn Reward Points. "Qualifying HP Laserjet cartridges" means original HP Laserjet cartridges in the most current Program Catalogue published at the Program Website. Details of the website will be furnished to the Member on joining the Program. Members may redeem the Reward Points for Rewards as set out in the current Program Catalogue or any other special Rewards offer program as may be determined by HP from time to time in its absolute discretion. |
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3.2 Each Qualifying HP Laserjet cartridges will have an eCoupon sticker which will have a serial number which must be registered in the Program Website to earn points. Reward Points will be calculated by reference to the total number of eCoupons registered in the Program Website. Occasionally, through specified promotions, additional bonus Reward Points, or other benefits may be rewarded to Member. Instructions for eCoupon registration process is be available on the eCoupon itself, via the Program Website and with the initial communication sent to the Member. |
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3.3 For each eCoupon used by a Member, the Member is required to keep the purchase receipt of the same for a period of THREE (3) months from the date of purchase for verification purposes by the Program Centre, if required. |
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3.4 HP reserves the right to change the basis on which Reward Points are awarded (including number of Points rewarded) at any time, with or without notice, at HP's sole discretion. |
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3.5 Reward Points have no cash value, and are not exchangeable for cash. Reward Points can not be sold, purchased, assigned, or transferred, except as specifically provided in the terms herein or as may be allowed in special program(s) by HP at its sole discretion. |
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3.6 Members will be able to view their monthly statements online showing the Reward Points they have accumulated via the Program Website. HP reserves the right to delay or postpone the issuance of statement. In the absence of obvious error, the number of Reward Points stated in the Program Website will be binding and conclusive. |
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Should insufficient Reward Points be accumulated by a Member during a consecutive TWELVE (12) months period commencing from the date of registration to the program, its Membership in the Program will be terminated automatically without notice. In such event, all accumulated Reward Points may be forfeited, without notice, at HP's sole discretion. Membership terminated hereto cannot be reinstated for any reason. Fresh Membership must be applied for. |
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4. Redemption of rewards |
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4.1 The Member may use unexpired Points to redeem Rewards in accordance with prevailing offers or programs. Points will be utilized on a first-in-first-out basis. Redemption of Rewards is subject to Member having sufficient Points and is subject to stock availability, which will be based on first-come-first-serve basis. |
4.1.1 Other than the limited warranties HP may provide in respect of its own products, the Rewards that may be redeemed using the Points (whether featured in a catalogue, website or any other medium) are provided "AS IS" without warranties of any kind, including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. HP does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise in respect of the materials on this site or any sites linked to this site. Under no circumstances (including but not limited to negligence, omission or default) shall HP be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of profits, business interruption or loss of information or data, arising out of the use or the inability to use the Rewards even if HP or an HP representative has been advised of the possibility of such damages. |
| 4.2 For redemption of Rewards, the Rewards Request must be submitted online via the Program Website by Member's appointed Nominee. |
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4.3 Rewards redeemed which take the form of vouchers ("Vouchers") shall be delivered to a designated address in accordance with clause 4.4 below.Rewards which are redeemed in the form of physical goods shall be collected by Members from the respective merchants responsible for the supply of such goods, details of which shall be indicated in an authorization letter issued by Program Center to the Member. Rewards will only be delivered to an organization, company or residential address. No delivery will be made to a P.O. Box address. |
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| 4.4 After verification and processing of the Reward Request, the delivery of Rewards will take approximately 4-6 weeks. In cases where Reward items are not available from the vendor at the time of redemption and the Member is unwilling to accept an alternative Reward item in substitution , the 4-6 weeks delivery period will be extended. |
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| 4.5 All Rewards redemption submitted by Member cannot be exchanged for cash, revoked or cancelled by Member nor any claim for cash refund entertained. |
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| 4.6 Collection of the Rewards must be done within TWO (2) months from the submission date of the Rewards Request or in the case of an alternative Reward accepted in substitution of the Reward originally ordered, from the date the Member agreed to the alternative Reward, as the case may be. Any failure on the part of Member to do so for any reason whatsoever will result in the automatic forfeiture of the Reward concerned. For the avoidance of doubt, the Reward Points used in the redemption of the Reward may not be returned or credited back to the Member notwithstanding that he did not collect the Reward or in the case of Vouchers, if the Voucher was undeliverable for any reason attributable to the Member's own fault (e.g. furnishing an incorrect delivery address to the Program Centre). |
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| 4.7 Member is advised to examine the Reward item upon delivery. In the case of Vouchers, if the details in the Voucher are incorrect, it must be returned to the courier company within 7 days of receipt of the Voucher. In the case of faulty, damaged and/or defective goods, they must be returned immediately by Member at its own costs in its original packaging to the delivery person or the merchant within ONE (1) week from the date he (a) received the Reward item or (b) collected the Reward item, as the case may be. |
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4.7.1 Neither HP nor Program Centre will be responsible for the condition of the Reward item, the operation of the Reward item or any damage, loss or bodily injury arising from usage of the Reward item. All product warranties or queries on the Rewards redeemed should be referred to the original supplier or manufacturer directly. Any dispute concerning the Rewards (quality or otherwise whatsoever) shall be settled between Member and the supplier or manufacturer concerned that supplied the Rewards. Other than any limited warranty that HP may give in respect of its own products, HP is neither liable for any products warranty issues nor for the quality or suitability of the same and will bear no responsibility for resolving such disputes or for the dispute itself. |
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| 4.8 Installation of all electrical or electronic goods redeemed shall be the Member's sole responsibility and at its own cost. |
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| 4.9 All Rewards are subject to availability and any restriction may apply as to where and when the Rewards may be redeemed. HP reserves the right, at its sole discretion, to discontinue an item or to substitute a similar item of equal value at any time without notice prior to that item being redeemed. HP provides no guarantee that any Rewards will remain available for the entire term of the Catalogue. |
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| 5. Points deduction and validity |
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| 5.1 Each HP Original Rewards Points carry a validity period of ONE (1) year from the date the Points were credited into the Member account. |
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| 5.2 When redeeming Rewards, HP will deduct the Reward Points earned by date order so that the earliest accumulated Reward Points will be deducted first. |
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5.3 HP may, at its sole determination, deduct from Member's remaining Reward Points:
5.3.1 Any Reward Points suspected to be fraudulently recorded or earned by Member.
5.3.2 Any Reward Points recorded in error; and
5.3.3 Any Reward Points relating to a transaction which is cancelled
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| 6. General |
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| 6.1 Information provided by Members gathered at the point of Program enrolment or as a result of Member's redemption of Rewards, purchases and other transactions will be used by HP for administering the Program, marketing planning, research and other related marketing program purposes and Members hereby consent to such use. |
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| 6.2 The latest update to the Program Catalogue is available to Members via the Program Website. |
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| 6.3 HP reserves the right to cancel or revise or suspend the Program or the terms and conditions herein at any time it deems necessary with or without notice and without having to give any reasons for doing so. HP may (but shall not be obliged to) give advance notice to Members in the manner it deems appropriate in the event it decides to cancel, revise or suspend the Program or the terms and conditions stated herein. |
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| 6.4 Termination of the Program will take effect on the date stated in the notice and Member must use any remaining Reward Points within THIRTY (30) days from the date stated in the notice. No redemption of Rewards shall take place after that date and no new Reward Points shall be issued during this period notwithstanding that the Member may have purchased new toner cartridges. |
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| 6.5 HP's failure to enforce a particular term and condition does not constitute a waiver of that term and condition by HP. |
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| 6.6 HP assumes no responsibility for any claims, losses, costs, expenses or damages of whatever nature resulting from the redemption of the Rewards. |
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| 6.7 Suspected or actual fraud and/or suspected or actual abuse relating to the accumulation of Reward Points or redemption of Rewards may result in immediate forfeiture of accumulated Reward Points as well as termination of Member's participation in the Program in addition to any other rights or remedies may have whether in law or equity. |
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| 6.8 All questions or disputes regarding eligibility for the Program or the Reward Points accrual or redemption of Rewards will be determined by HP at its sole discretion. |
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| 6.9 Reward Points are not transferable to another Member. |
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| 6.10 Redemption of Rewards with insufficient Reward Points will not be processed. |
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| 6.11 HP reserves the right to withdraw at any time any Reward items shown in the Catalogue. |
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| 6.12 There is no Trial Period for any Rewards redeemed. |
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| 6.13 HP's decision on all matters pertaining to the Program is final. |
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| 7. Disclaimers |
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7.1 HP and any agents, contractors (if any) that it may use in the execution and management of this Program do not warrant or represent (either directly or indirectly) :
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7.1.1 that participation in and/or access to the whole or part(s) of the Program, Program materials, contents, information and/or functions contained therein will be provided uninterrupted, timely, secure and error-free.
7.1.2 that the quality of Rewards items redeemed by Member will meet Member's expectations in any way. Neither does HP make any warranty or representation as to the merchantability, suitability of the Reward for the Member's purposes or fitness for use of the Reward redeemed by the Member.
7.1.3 that no computer viruses shall be transmitted or that no damage shall occur to Member's computer system as a result of any online activity of the Program.
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7.2 Any material downloaded or otherwise obtained through the Internet is done at Member's own discretion and risk and that Member will be solely responsible for any damage to Member's computer system or loss of data resulting from such download.
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7.3 Limitation of Liability: Without prejudice to any provisions in the foregoing, Members expressly understand and agree that HP and its agent(s) shall not be liable for (a) any losses, costs and damages resulting from the Member's enrollment on the Program, use of the Program, redemption of the Rewards and use of the Reward items (b) any indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, data or other intangible losses even if HP and its agent(s) have been advised of the possibility of such damage(s) resulting from Member's participation in the Program and/or its redemption and use of Rewards.
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7.4 Notice: Notices to Members may be made via either e-mail or regular mail. The Program Website may also provide notices of changes to the terms and conditions or other matters by displaying notices or links to notices to Members generally on the service.
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7.5 Governing Law: The terms and conditions set out herein shall be governed by and construed in accordance with Singapore Law and any person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any of the terms herein. For purposes of this paragraph, "person" shall mean a human being or a corporate entity (whether or not having separate legal existence) as the case may be.
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